FAQs

How can I contact Akshaya Wood (Cold) Pressed Oils?

You can email us at akshaya@akshayaoils.com where our team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Can I change or cancel my order?

No.

What payment methods do you accept?

We accept all major credit cards and debit cards (VISA, Mastercard, AMEX, etc) and also UPI payments.

When will my order be processed?

All orders are handled and shipped out from our store. Please allow us some extra time for your order to be processed during holidays and sale seasons. Orders will be processed within a week.

What if I don't receive my order?

If the order didn't reach you, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

What if the item(s) I received are incorrect/damaged?

Please contact us if you have received incorrect, missing. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.